Any changes we may make to our privacy ‘Mer-Fin Fun’ are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information we store
We may collect and process the following data about you:
Information that you provide by filling in forms on our site www.mer-finfun.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Mer-Fin Fun.
If you contact us, we may keep a record of that correspondence.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
How we store your information
Our company(Mer-Fin Fun) is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, services applicable to you, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail or social media where relevant.
Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site.
Our website (mer-finfun.co.uk) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing.
By using and browsing our website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at
If you don’t want us to process your data anymore, please contact us at
Our terms and conditions (excluding parties)
Sessions/lessons are non-refundable, your place is guaranteed for the period booked for, to continue swimming with Mer-Fin Fun after this time, the next block of sessions should be booked and payment settled one week before your current sessions expire, failure to do so may result In you losing your place until more become available.
If you pay via direct debit you only need to confirm if you DO NOT wish to continue, payments will continue as usual.
If you wish to cancel your lessons with Mer-Fin Fun mid-term you agree to give 1 month notice of termination/until the end of the term, which is chargeable even in the event your child(ren) do not attend them. Missed sessions are only credited/rescheduled (catch up's) in the event of a serious illness or broken bones with a valid doctor’s note.
If the pool venue experiences a pool closure that effects your booked sessions Mer-Fin Fun have no obligation to refund these sessions for a period of up to two consecutive weeks for a single closure, however in the unlikely event of a closure each situation will be evaluated and you will be contacted in regards to any decision if a credit (up to the amount paid for missed sessions) and/or rescheduling of sessions is made.